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Vision and Scope : MindMap

Node - Stakeholder Profiles link

Description

Stakeholders are individuals, groups, or organizations that are actively involved in a project, are affected by its outcome, or can influence its outcome. The stakeholder profiles identify the customers for this product and other stakeholders, and states their major interests in the product. Characterize business-level customers, target market segments, and different user classes, to reduce the likelihood of unexpected requirements surfacing later that cannot be accommodated because of schedule or scope constraints. For each stakeholder category, the profile includes the major value or benefits they will receive from the product, their likely attitudes toward the product, major features and characteristics of interest, and any known constraints that must be accommodated. Examples of stakeholder value include:

 

·         improved productivity

·         reduced rework

·         cost savings

·         streamlined business processes

·         automation of previously manual tasks

·         ability to perform entirely new tasks or functions

·         conformance to current standards or regulations

·         improved usability or reduced frustration level compared to current applications


Stakeholder

Major Value


Attitudes


Major Interests


Constraints

executives

increased revenue

see product as avenue to 25% increase in market share

richer feature set than competitors; time to market

maximum budget = $1.4M

editors

fewer errors in work

highly receptive, but expect high usability

automatic error correction; ease of use; high reliability

must run on low-end workstations

legal aides

quick access to data

resistant unless product is keystroke-compatible with current system

ability to handle much larger database than current system; easy to learn

no budget for retraining

 

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